Dear customers
We guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.
1. Customer Service
Our customer service team will respond within 24 hours.
2. Accepted Return
30 Day Unconditional Refund Guarantee for Unopened & Unused Items.
Return warehouse: 4B /1 Kirby Place, Bankstown Aerodrome NSW 2200
If you are not satisfied with your purchase, or for whatever reason, you no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective products return. And there is no restocking fee.
These fees need to be settled in pound sterling.
Note that the return shipping fee is non-refundable and products must be returned unopened and unused for a refund.
If the boxes have been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
3. Not Support the Return
(1) Return is not accepted
When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc. Returns will not be accepted for OPEN BOX products.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we can give a full refund.
(3) Missing part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or through a local technician, we will send you a new item or provide a full refund.
(4) Doesn't work or defective
When you receive a product that doesn't work, you can ask our customer service for help. We'll provide technical support. If it still doesn't work, you can request a refund. If the product is defective but can be repaired by yourself or a local repair store, we will provide reasonable compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please contact our customer service and provide photos or a video of the incorrect item within 7 days. We will send the correct item to you.
4. Return Confirmation
(1) Contact us at purpleleafservice2@gmail.com to get a return shipping label. Please submit your order number, a clear picture or video, and shipping packaging to confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package and ship it to the address provided by our customer service team.
(3) Your package will be returned to: 4B /1 Kirby Place, Bankstown Aerodrome NSW 2200.
5. Refund and Compensation Process
(1) Credit card refunds will take between 7–14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any price difference caused by this.
