Return and Refund Policy

Customer Guarantee and Refund Policy

At PURPLE LEAF, we prioritize your satisfaction by subjecting all our products to rigorous quality control checks. This ensures that you receive premium-quality furniture. Our transparent warranty and refund policies allow you to shop with confidence.

 

1. Return Policy

30-Day Refund Policy for Unopened & Unused Items
Return Address: 3B/200 Governor Macquarie Drive, Warwick Farm, NSW 2170

If you are not satisfied with your purchase or decide you no longer want the product within 30 days of receiving it, you can request a return and refund. However, to qualify for a refund:

  • Items must be unopened, unused, and returned in their original packaging.
  • A non-refundable fee of 10% of the product price will apply to cover handling and restocking costs.
  • The return shipping fee is the responsibility of the customer and is non-refundable.

Important: Please ensure all items are returned in the same condition as received, with original packaging and all accessories intact.

 

2. Non-Returnable Situations

Returns will not be accepted under the following conditions:

  1. Unauthorized Use or Damage

    • Returns are not accepted for damage caused by misuse, unauthorized repairs, negligence, or accidents.

  2. Damaged Items on Arrival

    • If your item is defective or damaged upon delivery, please contact our customer service within 7 days and provide photos or a video of the damage. After verification, you are eligible for a full refund or replacement.

  3. Missing Parts

    • If parts are missing or damaged, we can provide replacement parts or offer partial refunds.
    • If missing parts render the product non-functional and repairs are not feasible, we will replace the product or issue a full refund.

  4. Defective or Non-Working Items

    • For defective items, contact customer service for technical assistance.
    • If the issue persists or cannot be resolved, you can request a refund or replacement.

  5. Incorrect Item Received

    • If the received item differs from your order, contact customer service within 7 days with photos or a video for verification. We will promptly send the correct product.

3. Return Process

To initiate a return:

  1. Contact us at purpleleafservice2@gmail.com with your order number, clear photos or videos of the item, and details of the return reason.
  2. Our team will provide a return shipping label and instructions for the return.
  3. Ensure the item is properly packaged in its original condition with all accessories. Attach the provided shipping label and ship it to the return address.
  4. All returns must be sent to: 3B/200 Governor Macquarie Drive, Warwick Farm, NSW 2170.

 

4. Refund and Compensation

Refunds for eligible returns will be processed within 14 business days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

Note: Product prices on our website are subject to change based on market costs. Refunds will not include price differences due to these fluctuations.

 

Why Shop with Us?

Our commitment to product quality and excellent customer service ensures a seamless shopping experience. For further assistance, reach out to us at purpleleafservice2@gmail.com.