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FEATURES
● One Tap,Three Atmospheres: With its easy control panel, you can effortlessly adjust lighting to set the perfect scene. Switch between warm, white, and cool light to instantly match any occasion—from a relaxed evening to an outdoor dinner. Plus, keep your phone charged on the go with the built‑in USB‑C port.
● Modern & Clean Style: A modern outdoor pergola with a special and handcrafted design featuring smooth curves and clean lines while concealing any fixings. This ideal addition to your outdoor space will captivate your senses with a sleek appearance.
● Full Aluminum Frames and Louvers: Constructed with high-quality aluminum, the Purple Leaf pergola is built to withstand the test of time. With a weatherproof aluminum louvers, it create an optimal environment by shielding your outdoor space from heavy rain, snow, and other harsh elements.
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● Hidden Drainage System: Effortlessly manage water accumulation with the hidden drainage of this aluminum pergola. Designed to efficiently and invisibly whisk water away, this innovative system prevents pooling and ensures a clean and dry environment for your outdoor space.
● Exceptional Load-bearing Capacity: Anchored firmly to the floor, this pergola can effortlessly withstand wind speeds of 64–113 km/h and snow accumulation of up to 6.1 cm. With an impressive static pressure test rating of 30 kg/m², designed to endure heavy snow and challenging weather condition.
• Assembly instructions and necessary hardware are included. No special rivets, additional materials or welds are required for assembly. Recommend 4-6 people to install.
• In the case of high winds, snow or other extreme weather conditions, please open the louvers and raise or remove any shade screen accessories that have been installed to avoid potential damage to your pergola.
Please feel free to contact us if you have further questions!
Email:purpleleafservice2@gmail.com
HIGHLIGHTS
4.53"x4.53" Widened Pole
Designed for year-round durability, they keep your patio pergola steady in wind, rain, and seasonal change.
Full Aluminum Frame | Rust-Proof & Durable
Louver Adjustment Range: 0°–85°，Seamlessly balance sunshine and cool shade for your patio.
Hidden Gutter System
The rainwater will collect through the guttersand drain from the bottom of the support columns：1.Rainwater is collected on the top；2.Water flows to the legs；3.Fast drainage on the ground
4.53"x4.53" Widened Pole
Designed for year-round durability, they keep your patio pergola steady in wind, rain, and seasonal change.
Full Aluminum Frame | Rust-Proof & Durable
Louver Adjustment Range: 0°–85°，Seamlessly balance sunshine and cool shade for your patio.
Hidden Gutter System
The rainwater will collect through the guttersand drain from the bottom of the support columns：1.Rainwater is collected on the top；2.Water flows to the legs；3.Fast drainage on the ground
MEDIA EVALUATION
SHIPPING & RETURN
Shipping time & delivery time
We usually ship items within 24 - 48 hours after confirmed payment. (in business days)
In general, we ship via ALLIED EXPRESS, average transit time is about 3 - 7 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Free shipping policy
All of our items are FREE SHIPPING in normal cases. You can get the items with no shipping cost. There is no other hidden charges or handling fees.
In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area (such as Northern Territory).
About tracking logistics information
We'll send you the delivery time by email. For any further information, please feel free to contact us: purpleleafservice2@gmail.com
If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
1. Tracking is not available for orders that are in a Processing status.
2. Tracking can take up to 48 hours to update after an order is shipped.
About damaged packages and defective items upon arrival
When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:
1. Take pictures reflecting the damage or defect clearly.
2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.
Additional Information
We process orders Monday-Friday (excluding holidays). If you place your order after the cutoff times, we'll process and ship the order the next business day. We do not deliver on Sundays or holidays.
About tracking information stagnation
With the surge in demand from shipping companies in Australia due to high demand and COVID-19, we are seeing an increase in tracking and scanning issues where shipping companies are picking up shipments from warehouses but the tracking tags are not being scanned correctly when the shipping companies pick them up. Our carriers are working to eliminate tracking issues and delivery delays.
SERVICE & WARRANTY
Dear customers
We guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.
1. Customer Service
Our customer service team will respond within 24 hours.
2. Accepted Return
30 Day Unconditional Refund Guarantee for Unopened & Unused Items.
Return warehouse: 4B /1 Kirby Place, Bankstown Aerodrome NSW 2200
If you are not satisfied with your purchase, or for whatever reason, you no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective products return. And there is no restocking fee.
These fees need to be settled in Australian dollars (AUD).
Note that the return shipping fee is non-refundable and products must be returned unopened and unused for a refund.
If the boxes have been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
3. Not Support the Return
(1) Return is not accepted
When damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc. Returns will not be accepted for OPEN BOX products.
(2) Arrived damage
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item within 7 days. In this case, after our checking, we can give a full refund.
(3) Missing part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or through a local technician, we will send you a new item or provide a full refund.
(4) Doesn't work or defective
When you receive a product that doesn't work, you can ask our customer service for help. We'll provide technical support. If it still doesn't work, you can request a refund. If the product is defective but can be repaired by yourself or a local repair store, we will provide reasonable compensation.
(5) Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please contact our customer service and provide photos or a video of the incorrect item within 7 days. We will send the correct item to you.
4. Return Confirmation
(1) Contact us at purpleleafservice2@gmail.com to get a return shipping label. Please submit your order number, a clear picture or video, and shipping packaging to confirm your return is accepted.
(2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package and ship it to the address provided by our customer service team.
(3) Your package will be returned to: 4B /1 Kirby Place, Bankstown Aerodrome NSW 2200.
5. Refund and Compensation Process
(1) Credit card refunds will take between 7–14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any price difference caused by this.